Shipping Policy
Last Updated: 08-03-2026
Thank you for shopping with our store. We are committed to providing reliable shipping and clear delivery expectations for all orders placed through our website.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders are processed Monday to Friday, excluding weekends and public holidays. Orders placed after 3:00 PM will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Locations
We currently ship Worldwide. If your delivery location is not available at checkout, please contact our support team before placing your order.
3. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery timeframes:
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Local Delivery: 1–3 business days
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Standard Shipping: 3–7 business days
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International Shipping: 7–14 business days
Delivery times are estimates and may vary due to factors outside our control, such as courier delays, customs processing, weather conditions, or high order volumes.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.
Promotions may include free shipping or discounted shipping on qualifying orders. Any applicable shipping fees will be clearly displayed before completing your purchase.
5. Order Tracking
After your order has been shipped, you will receive a tracking number via email that allows you to monitor the shipment status through our shipping partner.
6. Delivery Issues
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery so we can investigate and resolve the issue.
Please include:
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Your order number
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Description of the issue
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Photos of the damaged or incorrect items (if applicable)
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delivery delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.
Additional shipping fees may apply if an order must be reshipped.
8. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are determined by local customs authorities.
9. Customer Support
If you have questions regarding your order or delivery, please contact our support team:
Email: petsclasstrading@gmail.com
Business Hours: 9am to 9pm
We aim to respond to all inquiries within 24–48 business hours.
